Refund policy

Thank you for shopping with SrijanbyKARA. Each of our products is handcrafted with care and love. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns We accept returns within 7 days of delivery, provided the item is:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase (order confirmation or invoice)

Please note that due to the handmade nature of our products, slight variations in color, texture, and finish are not considered defects — they are part of the charm!

Non-Returnable Items The following items are not eligible for return:

• Customised or personalised orders
• Items damaged due to misuse or mishandling
• Sale or discounted items (unless received damaged or defective)
• Candles that have been lit or used

Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery at [your email] with:

• Your order number
• Clear photographs of the damage or defect

We will arrange a replacement or full refund at no additional cost to you.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Initiate a Return Email us at [your email] with your order number and reason for return. Our team will guide you through the process.